Refunds

Last updated: October 2, 2026

This site charges nothing. There is therefore nothing to refund for anything done on this page. The rules below apply to amounts paid to us directly at a later stage, and they are set out here so they are known before any payment is made.

Deposits paid in advance

If you cancel before we have begun, any deposit paid to secure the order or booking comes back in full, within 10 business days of a written request, to the originating account.

When the fault is ours

If, through our own fault, we cannot deliver what was agreed, you receive back every amount paid, in full, with no deduction of any kind.

After work has begun

Cancelling after work has started returns whatever has not been committed to materials or labour. Any deduction is itemised in writing before the refund goes out.

Requesting a refund

Write to contact@pisomadusa.online with the order reference. We confirm receipt the same business day and tell you the date the refund will be issued.